Details:
Pre-registration required at cpe.rutgers.edu/leadership-and-communications-courses/delivering-an-expectation-shattering-customer-experience
There is no magic formula to please everyone all the time. However, there are steps you can take that move beyond customer satisfaction to creating loyal fans and transforming transactions into memorable, positive experiences.
This course, led by popular, dynamic, and engaging instructor John Eric Jacobsen, will cover five key topics in one-hour modules held over five weeks. Each module topic will help you to re-think your client interactions, create an expectation-shattering customer experience, and rise to a level of service excellence. Certificates are available for those that complete the entire series!
COURSE DETAILS
Date: July 16, 23, 30, August 6, and 13, 20
Time: 12:00 pm – 1:00 pm EDT
Location: Online
Format: Live, instructor-led virtual course
Learn more and register: cpe.rutgers.edu/leadership-and-communications-courses/delivering-an-expectation-shattering-customer-experience
Advanced Event Data:
Event Data Sourced From:
Facebook:https://www.facebook.com/RutgersOCPE
Website Scraper:https://cpe.rutgers.edu/calendar#course-calendar-for-wp-site/?view_54_filters=%5B%5D
Event Tags:
customer experience,delivering an expectation-shattering customer experience (online training course),dynamic instructor,new brunswick, new jersey,online,online training,professional education,service excellence
Event Categories:
Classes/Workshops
Event ID:
69d0417bcb5af35c140b9a11
