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Unfortunately, the Event Organizer has had to cancel your event. You don't need to do a thing. We'll issue a refund to the [original method of payment](help.ticketmaster.com/hc/en-us/articles/9614074869009) used at time of purchase, as soon as funds are received from the Event Organizer. It should appear on your account within 14-21 days. Please Note: If the tickets were transferred to you, the refund will go to the fan who originally purchased the tickets from Ticketmaster. Please see our [Purchase Policy](help.ticketmaster.com/hc/en-us/articles/10465798887953-Purchase-Policy) for more information.

Please note there is no elevator access to the balcony. If you need assistance with purchasing accessible seats please call the Palace Theatre Box Office at 518-465-4663.