De-Escalation: Strategies for Best Possible Outcomes | Brighton, MI

Hosted by: Green Oak Township Police Department
De-escalation is often discussed, but rarely defined.
This 8-hour course helps participants move beyond assumptions and develop a clear, practical understanding of de-escalation. Through discussion, application, and evidence-informed concepts, participants learn how to engage more effectively with individuals in crisis and work toward the best possible outcomes.
Not every situation can be de-escalated. This course focuses on recognizing that reality while equipping participants with tools to respond with clarity, control, and professionalism.
Course Snapshot
Length: 8 Hours
Format: In-Person (Public Sessions Listed on Course Page)
Audience: Sworn Personnel, Correctional Officers, Dispatchers, Trainers, Supervisors, Investigators
Hosting: Contact Command Presence to Host this Course at Your Agency
Scheduling: View Upcoming Class Sessions
Course Topics
Understanding De-Escalation
Develop a clear and accurate understanding of what de-escalation is—and what it is not. Strengthen your ability to communicate that understanding with the public.
Self-Regulation Under Stress
Learn how awareness and control of your own responses can influence outcomes during high-stress encounters.
Human Behavior and Decision-Making
Explore how human behavior is shaped and how that understanding can improve communication and decision-making.
Engaging Persons in Crisis
Examine approaches that support safer, more effective interactions with individuals experiencing crisis.
Best Possible Outcomes
Identify strategies that support sound judgment and professional responses across a range of situations.
Who Should Attend
Recommended for:
Sworn Personnel
Correctional Officers
Dispatchers
Trainers
Supervisors
Investigators
Why Agencies Host This Course
Agencies use this course to strengthen communication, decision-making, and professionalism during difficult encounters. Participants gain practical tools for managing stress, improving interactions, and working toward safer and more effective outcomes across a range of situations.